Conversational & Voice Agents
Systems that hold a conversation, increasingly in more than one language.
- IVR
- Multilingual voice bots
- Call automation
Letting callers say what they want instead of pressing a number
The caller states the reason for the call in their own words; the system classifies it, finishes the handful of requests it can finish end to end, and routes the rest to the right queue with what it has already gathered attached. Every path keeps a working exit to a person on the first ask.
- Effort
- Weeks of work
- Organisation size
- Mid-market
Placing routine reminder calls with a voice agent
A dialler places the calls somebody would otherwise place one at a time — an appointment tomorrow, a delivery window, an instalment falling due — and a voice agent handles the opening turn, confirms or reschedules, and passes anything unusual to a colleague on the same call.
- Effort
- Weeks of work
- Organisation size
- Mid-market
Answering the support line in the caller's own Indian language
One number answers in Hindi, Tamil, Marathi or code-mixed Hinglish: the language is identified from the caller's first utterance, recognition and reply run in that language throughout, and a bilingual colleague inherits the transcript when the call is handed over.
- Effort
- More than a few weeks
- Organisation size
- Mid-market