Agentic & Multi-agent Systems

Systems that take a sequence of actions rather than answering once.

Orchestration
RPA with language models
Autonomous workflows
Tool use

Letting a model call your internal systems through a tool interface
The model is handed a typed catalogue of callable functions — look up an order, check stock in a warehouse, raise a ticket — and chooses which one to invoke and with what arguments. A separate layer decides whether that invocation is permitted: reads run unattended, anything that writes waits behind an allow-list or a human confirmation.
Effort
Weeks of work
Organisation size
Mid-market
Closing a multi-step back-office case with nobody in the loop
A request arrives — a refund, an address change, a duplicate invoice, a licence renewal — and the system reads the policy, plans the steps, calls whichever systems hold the records and closes the case without a person opening it. What gets checked afterwards is the state the records ended in, not the reasoning the system wrote on its way there.
Effort
More than a few weeks
Organisation size
Enterprise
Splitting one job across several specialised agents with a coordinator
Rather than one long prompt doing everything, the work is cut into parts — one agent retrieves, one drafts, one checks the draft against the retrieved material — each with its own instructions and its own tools, and a coordinator passes results between them. Each part becomes separately testable; the handoffs between them become the system.
Effort
More than a few weeks
Organisation size
Mid-market
Driving legacy screens and portals that offer no API
The last mile of an Indian back office is often a screen with nothing behind it you can call — a filing portal, a bank's corporate console, a state department form. A model reads the rendered page or the desktop, decides where to click and what to type, and performs the steps a clerk would, recording the run so somebody can replay what it actually did.
Effort
More than a few weeks
Organisation size
Mid-market