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Translating routine correspondence between English and Indian languages

A notice to field staff, a supplier's message on a phone, a customer complaint written in Marathi or Tamil: each is machine-translated into a working draft in the needed direction, and somebody who reads both languages checks anything that carries an instruction, a price or a commitment before it is acted on or sent.

Effort
Days of work
Skill level
No technical background needed
Organisation size
Small business
Value
Time saved, Quality

Tools named for this

  • A multilingual translation model covering the scheduled Indian languages you actually receive
  • A glossary of the terms that must never be translated — product codes, scheme names, legal terms
  • A named bilingual reviewer for anything that instructs, prices or commits

What to check before you ship it in India

  • Customer correspondence sent to a hosted translation service makes that operator a processor engaged for an activity related to the offering of goods or services to data principals, which section 8(2) permits only under a valid contract. Complaints are also among the most sensitive text an organisation holds, because people explain their circumstances in them.
  • The scheduled Indian languages are not one bucket. The open multilingual translation work that covers them was undertaken because prior effort had coalesced around a small subset of languages, so a quality result on one of your languages carries no information about the next one down the list.

Sources

Every claim on this page traces to one of these, on the date it was read.